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Shear Panic» Forums » General

Subject: Excellent customer service rss

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I ordered Shear Panic a week before the Essen fair. The game was mailed on Oct 25. I waited... and waited... and waited for it to arrive.

But it didn't show up cry It seems that someone at the Post Office (in Greece or UK) decided that the cute sheep were a nice present for his son/wife/girlfriend...

I contacted Gordon and he offered to send me a new copy free of charge! Not only that: i offered to pay the postal expenses so i could get the new copy by Registered Airmail (which is more expensive but safer) and he refused to accept any payment!

That's exceptional customer service.

Thank you!
 
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