Wim van Gruisen
[Scrabble] is a game of luck and changing the tile values wouldn't achieve anything," says Philip Nelkon, Scrabble's UK representative.
Strange that the game's representative is so ignorant about it.
A skilled player will beat a newbie every time. You win Scrabble by not giving away opportunities, tile management, taking advantage of opponents' mistakes, and so on. The game is a lot more tactical than this representative seems to know.