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Subject: Customer Service Contacts rss

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Matt Dodor
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Does anyone have any advice as to how to get in touch with Asmandi Games for customer service? I contacted them via email a week ago regarding missing parts and I have yet to receive a reply.
 
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Chris Cieslik
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Sorry, I was at a convention over the weekend and haven't gotten through the email queue yet -- just sent you a reply.
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Francisco Arena
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Mogi das Cruzes
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Same problem here. Eleven days without reply and counting...
 
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Chris Cieslik
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Francisco Arena wrote:
Same problem here. Eleven days without reply and counting...


Just replied -- sorry about that.
 
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Craig Romero
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Houston
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I bought a copy of Innovation on the Asmadi Games website on Friday and paid via Paypal. I sent an e-mail to customer service to ask when the game will ship, and I have not received a response.
 
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Chris Cieslik
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You sent a question asking when the Asmadi Games web store would be back up. I hadn't replied yet because I wasn't sure.

You ordered the game via a side page which I'd forgotten to disable while we were away, and have not sent an email since your order was placed on 5/1. The answer is that it will ship tomorrow, when I re-open the web store.
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Craig Romero
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Houston
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angelkurisu wrote:
You sent a question asking when the Asmadi Games web store would be back up. I hadn't replied yet because I wasn't sure.

You ordered the game via a side page which I'd forgotten to disable while we were away, and have not sent an email since your order was placed on 5/1. The answer is that it will ship tomorrow, when I re-open the web store.



Thanks for the quick reply, Chris.
 
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Chris Cieslik
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Sorry for the confusion with the webstore half up / half down, we traveled a bunch in April.
 
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Justin Wawrzonek
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I figured I'd post here. I put in a customer service ticket on Tuesday, but haven't heard anything back.
 
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Chris Cieslik
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I don't see you in the system -- what did you request/need?
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Justin Wawrzonek
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I put in a missing parts request for my copy of Innovation. Apparently I've been missing a Steam Engine card this entire time and had no idea. I was just wondering if you guys had any spare copies of that card around.
 
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Chris Cieslik
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Yeah -- I see it in the queue, it should go out early next week!
 
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Justin Wawrzonek
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Awesome! Thanks!
 
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