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Valley Games, Inc.» Forums » General

Subject: Missing Pieces on Stronghold EDIT: Received!!!! rss

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Nicholas Toth
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Looks like I am also a victim of the poor Customer Service. They could be getting better possibly. helpdesk@valleygame.ca is who I contacted on 1/5/2013 about missing pieces. Did not hear anything back yet. So I sent a follow up today and received a response from Torben Sherwood directly within 14 minutes. That makes me think they are now caught up on email.

He said he would ship the missing pieces out today and I should have them in about 4 days.

Fingers crossed...

EDIT: I received the missing pieces without issue. Very thankful that this has been resolved. I have had issues with other non-gaming companies with acquiring missing pieces/parts. Those companies would take months on occasion. I am happy with the TAT despite the initial issue with communications.
 
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Phil Sauer
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Re: Missing Pieces on Stronghold
redminion wrote:
Looks like I am also a victim of the poor Customer Service.

You should see how they pay their debts.

I have two judgments against that piece of dung they call a "company."


 


The sooner it's put out of its misery, the better for the gaming community. The law, common business courtesy, integrity, commitment to excellence... such notions are lost on this abortion of a business.

EDIT: Images, for those who have inquired.

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Maxime Yazz
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Re: Missing Pieces on Stronghold
What is a hoser?
 
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Phil Sauer
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Re: Missing Pieces on Stronghold
Maxx_Yazz wrote:
What is a hoser?

...an obscure reference, of which you should be a fan.
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Maxime Yazz
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Re: Missing Pieces on Stronghold
O I am sorry I thought I read that in your previous comment but it must of bean from another window I had open. Disregard my previous comment I shall google the term.
 
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Phil Sauer
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Re: Missing Pieces on Stronghold
No worries... it describes said "company" perfectly.

It should just commit corporate suicide already.
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Steve Bachman
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Re: Missing Pieces on Stronghold
aaxiom wrote:
No worries... it describes said "company" perfectly.

It should just commit corporate suicide already.

I thought it had and transferred its "soul" to a new willing victim.
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Phil Sauer
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Re: Missing Pieces on Stronghold
Perhaps an exorcism is in order.

I think some people should go back to trying to flip houses, but they would probably f*&k that up, as per their track record.
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Torben Sherwood
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Re: Missing Pieces on Stronghold
Nick,

Just confirming that the missing parts were sent out yesterday and you should receive them next week per the post office. If you could let me know either here or email when you get them, that would be great.

Torben
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Phil Sauer
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Re: Missing Pieces on Stronghold
Cosmosys wrote:
Nick,

Just confirming that the missing parts were sent out yesterday and you should receive them next week per the post office. If you could let me know either here or email when you get them, that would be great.

Torben

Can you confirm when the money you owe me gets mailed out too -- as two courts have ordered? Yeah... I know. Courts are just a minor inconvenience, suitably ignored by companies like yours.

How about honoring the contracts you sign -- that would be great too. Your word is your bond... or not.
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Matthew M
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Re: Missing Pieces on Stronghold
Remember - if you see something you want to react negatively to, such as disruptive or "trolling" behavior, flag it and forget it.

Using the icon serves two functions - first, if enough users flag a post then it will be collapsed from general view. Second, flagging posts helps bring them to the attention of the forum moderators.

Thanks!
 
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Nicholas Toth
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Re: Missing Pieces on Stronghold
Hello Torben,

Just wanted to let you know that I did receive the game pieces yesterday. Thank you very much for following up on this. I really appreciate your work in making sure my issue was resolved.

Thanks again. Maybe ill post a pic when I get home today.

Nick
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