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Alhambra: Big Box» Forums » General

Subject: Poor quality on printing/punching of tiles rss

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Am Cookn
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I was wondering how many people emailed/contacted QAG and actually got replacement pieces. I got my big box for Xmas last year (2012) and emailed back and forth in the spring, waited a few months, and never received anything. I've since sent another email (earlier this winter) asking for an update with no response. I'm really disappointed as this used to be my favorite game and it remains unplayable.
 
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torontoraptors
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I got a full replacement. They answered really quickly, then I think they forgot about it. About a month later I emailed them again and in a few days I received a replacement!
 
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Andrés Pérez
United States
Germantown
Maryland
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I also got a replacement, but it did take some emailing.
 
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Connor Cranston
Netherlands
Rotterdam
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It seems strange to send a completely new Big Box. Wouldn't the misprint still be a possibillity?

Seems more cost-efficient to just send the corrected tiles?
 
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Andrés Pérez
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Khonnor wrote:
It seems strange to send a completely new Big Box. Wouldn't the misprint still be a possibillity?

Seems more cost-efficient to just send the corrected tiles?

Sorry, I wasn't accurate. They sent a replacement for all of the tiles (not just the misprinted ones) but they didn't send a complete replacement.
 
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Connor Cranston
Netherlands
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Oh. Well, I asked for replacement tiles as well and I was told (after several messages and months) I was sent a new Big Box.

Hasn't arrived yet, and although it is ofcourse very generous of them to do, I fear it will have the same problems.
 
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Am Cookn
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Thanks for responding. I'm still crossing my fingers, but haven't heard anything for a while... You guys give me hope!
 
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Connor Cranston
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Well, you might get lucky.

I still have not received any replacement parts or game. It's starting to get Very frustrating.
 
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Am Cookn
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Good news! I emailed one more time and finally received an answer. They sent me replacements for all the miss-punched tiles, some in German, some in English, but with all of the walls clearly represented (except one of the camp tiles, but I think that will be ok). I received the tiles quite quickly after the rep told me she sent them (1 week).

If you are still waiting on tiles, I suggest you send more emails until you get a response.
 
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