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Tigris & Euphrates» Forums » General

Subject: Missing components in Mayfair 2nd Edition from Funagain Games. Help? rss

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Emma
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I received a copy of Tigris & Euphrates (Mayfair 2nd Edition) this morning. When I opened it, I immediately noticed two tiles from the topmost sheet were missing. Assuming they'd just fallen loose (none of them required much force to punch out) and into the bottom of the box, I punched everything and inventoried all the components. I never found the tiles, which, according to the inventory, were one green tile and one black tile, leaving me short at 29 green and black, respectively.

I've sent a message to Funagain through their support page explaining the situation. Has anyone dealt with their customer support about a similar issue? Do I have any other recourse?
 
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Adam Smiles
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You might have better luck with the publisher as opposed to the retailer. Try the customer service at Mayfair Games.
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Emma
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Thanks; I shot them an email. I didn't provide my Amazon order number, though I stated that I could provide proof of purchase if they were able to help.
 
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Martin G
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I had missing cubes in my copy and Mayfair quickly provided replacements.
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Emma
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qwertymartin wrote:
I had missing cubes in my copy and Mayfair quickly provided replacements.


When did you purchase it? The reason I'm freaking out is because the game is out of print.

Oh, hey, and you (and Joel Eddy) are the reason I ordered it! I enjoyed your contribution on The Long View.
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Martin G
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Othila wrote:
qwertymartin wrote:
I had missing cubes in my copy and Mayfair quickly provided replacements.


When did you purchase it? The reason I'm freaking out is because the game is out of print.


Oh this was back in 2009 or so. Hopefully they'll still be happy to replace, but you could easily get by marking a couple of the 'blank' tiles you should have got.


Quote:
Oh, hey, and you (and Joel Eddy) are the reason I ordered it! I enjoyed your contribution on The Long View.


Oh cool, thanks!
 
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Emma
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Yeah, luckily it's still playable thanks to the blanks, but unlike some people I actually think this edition is quite pretty. Hopefully Mayfair still has some old tokens kicking around...
 
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Emma
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Well, I just called Mayfair's customer support and someone picked right up and confirmed that they still have a very few tiles kicking around--enough to send me replacements! I made sure to double-check the rest of my components before I called; pretty sure I'm in the clear once they arrive.
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