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10 Days in Europe» Forums » General

Subject: Did I just get a bad copy or rss

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Sue Hemberger

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are the cards in the OOTB edition usually scuffed up on the back? The dark blue background looks like a big mistake from a quality control standpoint. Many of my cards have white scuffs along the edge -- maybe enough that it won't be a problem. But a few others have more distinguishable marks on the center of the cards -- e.g. I immediately recognize France and Ireland when they are face down.

I'm tempted to ask for a replacement deck, but don't know whether I'm likely to encounter the same problem all over again. Which is why I'm asking whether others have experienced it...
 
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Bobby Warren
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Mine weren't like that, though some of them did stick together and had to be seperated carefully. I suspect both issues are because they were wrapped while the ink was still wet.

Contact OotB and let them know and I am sure they will replace them.

I did have a hard time getting the to reply the one time I had an issue, but once they did everything was handled beautifully!
 
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Sue Hemberger

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Thanks, Bobby for the quick/thorough answer! I did have the stick-together problem with two cards as well, so sounds like related phenomena.

My one previous experience with OOTB customer service was also good; I'll email them.
 
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Bobby Warren
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You're welcome. Good luck!
 
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Angus the Bull
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Same problem.

I sent an email to OTB through their website (sales/customer service).
I had a response in a day and a whole set of new tiles in a week.

Nice!
 
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Mark Aldridge
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I had the same problem. I read this post on the forum prior to opening the box and I was extremely careful when pulling the cards apart. Nevertheless, I had four cards that ended up pulling some ink off. I emailed the sales dept of OTB and within 45 minutes, I received a response telling me that they would send me a full replacement set of tiles. Sad that they're having to do this, but at least they have great support.
 
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