Richmond (North of Berkeley)
The bug system is very non-intuitive and a pain to use. The forum system is easy. People will use what is easy.
I find this system remarkably simple.
Utilities > Bugs
Click New Bug
Select a category from Category pulldown
Include a relevant URL, if applicable
Describe the bug
Compare with a forum post:
Not that different.
Understand also that *if* an admin finds a forum-posted bug, they must first enter it into the bug tracking system. So, by submitting to the forum, you've not only doubled the time before they start fixing it, you've diverted resources from actually fixing bugs to data entry.
I'm not picking on anyone, but most folks don't know how these systems work, so I thought I'd help.