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Subject: Boards and Bits - Preorders rss

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Thomas
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I am about to place a pretty hefty order for a bunch of pre-order games that are supposed to ship this summer. Can anyone comment on this site and how they handle pre-orders? What about packaging, did your games arrive in great shape?
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David Sant
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B&B is great. Packaging is the best I have received from any online retailer. They hold your order until all pre-orders are available before shipping. I've done several pre-orders with them and had no issues - even later swapping out a game I received as a gift in the interim.

I'd say order with full confidence you'll be taken care of.
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Paul Springer
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I also cannot say enough good things about them. You're in good hands.
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Andy Andersen
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I've ordered many, many games with B&B. One small issue one time with a quick resolution. They handle packaging better than most, never had an issue with this. Tom also responds quickly to emails.

Great OLGS.
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Runs with scissors
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B&B does a great job, and their packaging is fantastic.
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Shawn George
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Never done a preorder with B&B, but I can attest that they are fantastic. Packaging is great, customer service is great, shipping speed is great. The only "issue" that I ever had was where they once sent me a game that I didn't order (in addition to all of the games that I did order), and they offered to either let me ship back the game at their expense and give me a gift certificate for my trouble, or keep the game for a hefty discount.
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Jimmy Smith
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UvulaBob wrote:
I also cannot say enough good things about them. You're in good hands.


Boards & Bits is no Allstate
 
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Boards & Bits
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jmsmith2434 wrote:
UvulaBob wrote:
I also cannot say enough good things about them. You're in good hands.


Boards & Bits is no Allstate

True, but you really can't expect Allstate to live up to our standards!!

Thanks everyone

Tom
Boards & Bits
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Thomas
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Good to hear, I mainly use CSI but may become a convert. I like to support the "little guy" when I can. My order is up to $180 of pre-order games so this ought to be interesting to see how it pans out. I just worry about them having to hold my games until everything arrives and can ship for free.

Tom has been very responsive and attentive to my questions and concerns so that makes me feel a lot better. I always appreciate when a company takes customer satisfaction seriously.
 
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Joe
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Tom makes it way too easy to add to preorders, he practically invites it.

I have a preorder waiting right now, I added a $22 game and the balance due on the invoice was $16, guess I made one of the reduced shipping price points, how could I not then add another game to make the next price point.

It's like a game of chicken....One day I am going to keep adding preorders until he has to send a trailer to my door, we will see who blinks first then.
 
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Isaac Finkelstein
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Because Tom wouldn't mind sending a trailer to your door, I'm guessing You blink first.
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Boards & Bits
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Bimm wrote:
Because Tom wouldn't mind sending a trailer to your door, I'm guessing You blink first.

Yeah, that's a bet I could win!

Tom
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Jimmy Smith
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BoardsAndBits wrote:
jmsmith2434 wrote:
UvulaBob wrote:
I also cannot say enough good things about them. You're in good hands.


Boards & Bits is no Allstate

True, but you really can't expect Allstate to live up to our standards!!

Thanks everyone

Tom
Boards & Bits


Amen!! Preach it!!
 
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