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Subject: GameSurplus.com rss

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Chris Bailey
United States
Broomfield
Colorado
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I bought a copy of Ubongo from GamesSurplus.com and it came mashed. I emailed them and they told me they'd get more in 4 weeks and to feel free to open the mashed copy and play it and that they would send out a replacement with return postage for the damaged copy when they got it. The contents are fine but the tray and box are pretty jacked up so I definitely want it replaced. It was nice of them to tell me to open and play the damaged copy though. I like good customer service so I told them I'd post it here.
 
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Greg Gresik
United States
Bolingbrook
IL
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Nicely done. Often people only post with complaints. Positive feedback is as important as negative IMO. Especially when so many retailers are so close in price/s&h, etc. It's customer service that keeps you coming back.
 
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Brian Nelson
United States
Washington
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GameSurplus is fantastic. They're great about getting my orders filled same day, and are so close by I always get my games next day using UPS ground service. Fortunately I've never received anything mashed from them.
 
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Simon
United States
Washington
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I also think that Games Surplus are great. I just purchased Kreta from them and recieved it in one day with their most basic shipping. If you live on the east coast I highly recommend them for a game you need quickly!
 
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Dan Freedman
United States
Apex
North Carolina
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Ditto on that. I've had good dealings w/them as well.
 
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Leonardo Teixeira
United States
Stroudsburg
Pennsylvania
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I also really appreciate folks over there. I live in Stroudsburg, PA and I get my order the very next day after an order is placed. Great service. Not to mention the free coffee mugs I get every once in a while
 
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Chris Bailey
United States
Broomfield
Colorado
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Free mug? Cool. cool
 
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Jody Ludwick
United States
Indiana
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We have a set of two coffee mugs, one blue and the other white.



At the moment I have Commands and Colors: Ancients on pre-order with them.

Wonderful people to deal with BTW. meeple
 
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E.R. Burgess
United States
Glendora
California
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Game Surplus are lightning fast with their responses, nice and very helpful. My special order item was held for me over the holidays and is now being sent when I finally got around to officially placing the order. They held it for me just because I said I would buy it, even though I procrastinated for the last two weeks (uh, what was I doing...okay, I'll skip the chance to drop my link again ). Terrific folks, all around.
 
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Jeff Coon
United States
Plano
Texas
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Oh man, I never got a coffee mug! But yeah, they're a great retailer, one of my 2 favs.
 
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John Kerr
United States
arlington
Virginia
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I've never had anything but great experiences with gamesurplus... they are the first place I go when I do my online game buying!
 
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Sue Hemberger

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I'm delighted to see their kids' offerings expanding. Used to be when non-gaming friends said "Where can I get that?" I'd have to sheepishly answer "Well, um, I had to order it from Germany and that's only cost-effective when you order (cough) a couple hundred dollars worth of games at a time." Now I can say "You're in luck -- looks like gamesurplus has both of the ones you like in stock and they'll probably arrive tomorrow!" Much better.
 
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