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Lautapelit.fi» Forums » General

Subject: Superb customer service! rss

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Radoslaw Polanski
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I feel like this needs to be written here as well - I have recently contacted Lautapelit.fi as I have my RotA copy missing 1 gray Rho disk (just one element out of hundreds of them)

I tried to mod it, produce a substitute, try to buy something on ebay that would replace missing part. But I failed heavily.

I contacted them in the end, and not only after 6 days I have a package from Germany (I was truely suprised), disk, but also more spare parts and errata to RotA (added as some tech tiles were misprinted).

This is shocking, I hope that each company I will be dealing with have this, amazingly high customer service level.

Just to give you a taste how this looks like in compare. I spent 1.5 week on waiting for the response from one polish company that specializes in producing such small wooden markers. Just to have response (and btw it was "we cant help you), when here after 6 days not only I have response but also package.

You are a legend Lautapelit.fi
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